Dear Clients and Friends of East Greenville Animal Hospital,
According to healthcare experts and the latest information, COVID-19 is spreading as an airborne aerosol as well as through contact. Furthermore, infected individuals appear to be contagious prior to developing any symptoms. This incubation period is thought to be, on average, 4-5 days.
We are healthcare providers trained and educated in the disease process in multiple species. We have been taught about the dangers of novel infections, and we respect the very serious nature of this situation and the potentially devastating threat posed by this novel coronavirus, COVID-19. We have also been listening to the recommendations of the federal government and are making changes to our normal routine in order to comply with them.
We are a service industry that depends on the health and safety of our doctors and staff to be able to continue to provide care to our patients as well as to provide for our families. We also recognize that we are a high-volume business, and that many of our clients fall into groups particularly vulnerable to this virus.
Based on all of this information, for the safety of our staff and clients, and for the prevention of further disease spread, we are altering some of our standard protocols and procedures. We recognize that some of these changes might be inconvenient for you. Some are certainly costly, time consuming, and pose challenges for us. But we are willing to make sacrifices for the greater good and we thank you for your understanding. To that end, we are implementing the following changes:
-In the interest of social distancing, we strongly encourage owners to call our front desk (864-292-3210) when they arrive at the clinic for their pet’s appointment. We would like the owner and patient to wait in their car, instead of in the waiting room, until their exam room is ready. Please call us from your cell phone when you arrive at the clinic so we can check you in. A receptionist and/or veterinary technician will come out to your vehicle to obtain a history, note your questions and concerns, and bring your pet into the clinic for it's exam or treatment. Our doctors can call you during your pet's exam if questions or issues arise, and will come to your vehicle to return your pet to you and discuss their exam. If you feel it is important for you to accompany your pet into the building, please let us know over the phone when you arrive so that we can discuss this possibility or whether we should reschedule for a later date.
-If you feel ill or have any of the following symptoms (sore throat, cough, runny nose, fever, malaise, diarrhea), we implore you to and expect that you will let us know so that we can take extra precautions to protect our staff and other clients that may be in the building. If you are ill and your pet needs to be seen, we will come to your car to get your pet. There also may be some scenarios where our doctors can examine your pet at your vehicle and/or address concerns with a phone/FaceTime consultation, thus helping you possibly avoid a trip to the clinic. These scenarios can be discussed over the phone prior to your pet's appointment. Please call the clinic with any questions or concerns.
-In compliance with CDC standards, we are increasing our sanitation and cleaning protocols and standards to lessen the chance of coronavirus spread via infected surfaces and objects.
-This week, we will begin accepting credit card payments over the telephone. This practice is not something that we have employed in the past based on our merchant services policies. However, for the foreseeable future, we will be allowing phone payments for established clients to allow for social distancing.
-If you need a medication refill, please give us a call before you stop by! We are happy to take your order and an over-the-phone payment. Then call us when you arrive at the clinic to pick up your medication- we will run your pet's medication(s) and your receipt out to your car!
-We will also attempt to employ telemedicine consultations for a fee. In some circumstances, our doctors or technicians may be able to conduct FaceTime consultations. We are hoping that this will allow us to better determine if a patient needs to be seen in person or whether the issue may be addressed without a trip to the hospital.
-We can not adequately express our appreciation to you for your patience and compliance with these policy and practice changes! Please be assured that these changes have been put into place to protect you and our EGAH family and to ensure that we are able to be here to serve you and your pet(s) for the foreseeable future.
Although at EGAH we are diverse in religion, socioeconomic situation, and political inclination, we are all health care providers that value and care for each and every life. We, as a hospital family, have adopted the notion that it might be impossible to know if we overreacted or did too much, but it will be quite apparent if we underacted or did too little. We wish you all peace, comfort, and good health in the coming days. Please call us with any questions or concerns. 864-292-3210.
Posted on Sun, March 15, 2020
by Adam Davis